Privacy Policy



When you use GoferGrocery, you confide in us with your data. We are focused on keeping that trust. That begins with helping you comprehend our security rehearses.

This policy portrays the data we gather, how it is utilized and shared, and your decisions in regards to this data.

Last adjusted: 7 Jan 2019

Powerful date: 7 Jan 2019

Data collection and use


This Policy applies to user of GoferGrocery' services anywhere in the world, including user of GoferGrocery' applications, websites, highlights or different services.

This Policy depicts how GoferGrocery and its partners gather and utilize individual data to give our services.

This Policy explicitly applies to:

Drivers: user who give transport independently or through accomplice transport organizations to deliver food.

Delivery recipients: users who request deliveries of food or other items

Delivery partners: users who provide delivery services

This policy likewise applies to the individuals who furnish data to GoferGrocery regarding an application to utilize our services, or whose data GoferGrocery generally gets regarding its services, (for example, contact data of people related with GoferGrocery store partners).

The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific nation or area whenever allowed under the laws of those spots. If you don't mind get in touch with us in the event that you have inquiries on our practices in your nation or area.

Data controller
The information we collect

GoferGrocery collects::

  • Data that you give to GoferGrocery, for example, when you make your GoferGrocery account.

  • Data made when you utilize our services, for example, area, utilization and gadget data.

  • Information from other sources, such as GoferGrocery partners and third parties that use GoferGrocery APIs.

The accompanying data is gathered by or for GoferGrocery:

Information you provide

This may include:

User profile : We gather data when you make or refresh your GoferGrocery account. This may incorporate your name, email address, telephone number, login name and secret key, address, installment or keeping money data (counting related installment check data), government recognizable proof numbers, for example, Social Security number, driving permit or identification whenever required by law, date of birth, photograph and mark. This likewise incorporates driver vehicle or protection data. This likewise incorporates the inclinations and settings that you empower for your GoferGrocery account.

Background check information We may gather historical verification data in the event that you join to utilize GoferGrocery' services as a driver or delivery partner. This may incorporate data, for example, your driving history or criminal record (where allowed by law). This data might be gathered by a seller for GoferGrocery' sake.

User content: We may gather data that you submit when you contact GoferGrocery customer support, give appraisals or compliments to different user, or generally contact GoferGrocery.

Information created when you use our services

This may include:

Location information

Depending upon the GoferGrocery services you use and your application settings or gadget consents, we may gather your exact or inexact area data as decided through information, for example, GPS, IP address and Wi-Fi.

On the off chance that you are a driver or delivery partner, GoferGrocery gathers area data when the GoferGrocery application is running in the closer view (application open and onscreen) or background (application open yet not onscreen) of your gadget.

Riders and delivery recipients can utilize the GoferGrocery application without permitting GoferGrocery to gather their location information. Be that as it may, this may influence the usefulness accessible on your GoferGrocery application. For instance, on the off chance that you don't permit GoferGrocery to gather your area data, you should enter your get address physically. What's more, area data will be gathered from the driver amid your excursion and connected to your record, regardless of whether you have not permitted GoferGrocery to gather your area data.

Transaction information

We gather transaction information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties,  delivery information, date and time the administration was given, sum charged, separate voyaged, and installment Policy. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.

Usage information

We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages saw, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.

Communications data

We empower user to speak with one another and GoferGrocery by means of the GoferGrocery applications, sites and other services. For instance, we empower drivers and riders, and delivery partners and beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, GoferGrocery gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. GoferGrocery may likewise utilize this data for customer support services (counting to determine question between user), for wellbeing and security purposes, to enhance our items and services, and for investigation.

Information from other sources

This may include:

  • User feedback, such as ratings or compliments.

  • user furnishing your data regarding referral programs.

  • user asking for services for you or for your benefit.

  • user or others giving data in association claims or debate.

  • GoferGrocery colleagues through which you make or access your GoferGrocery account, for example, installment suppliers, internet based life services, on-request music services, or applications or sites who utilize GoferGrocery' APIs or whose APIs GoferGrocery utilizes, (for example, when you arrange a stumble on Google Maps).

  • Protection suppliers (on the off chance that you are a driver or delivery partner).

  • Money related services suppliers (on the off chance that you are a driver or delivery partner).

  • Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related with such an organization).

  • The proprietor of a GoferGrocery for Business or GoferGrocery Family profile that you use.

  • Publicly available sources.

  • Marketing service providers.

GoferGrocery may consolidate the data gathered from these sources with other data in its ownership.


GoferGrocery highly respects your privacy and has the responsibility to protect the information you provide with us through app and website. We do not distribute or sell your information to third parties without getting confirmation from the user side or unless it is legally required. We only collect the user information with an aim to fulfil your needs and respond to information requests. 

Usage of Personal Information

Personal information where any information is meant for the identity of an individual including name, email address, mobile number, login name, secret key, money data and the government recognizable proof number, etc. 

If you choose to provide personal information with us through the app, We may transfer the information within our GoferGrocery app to GoferGrocery’s third party service providers across borders. Under the governance by jurisdiction. 

GoferGrocery strives to comply with applicable laws around the globe to protect your privacy. GoferGrocery intends to adhere to the principles set forth in this online privacy policy. Simply referred to in other words, our main goal is to protect your information no matter where they are collected, transferred. 

Prominent Disclosure

GoferGrocery does not rent, sell, or share your information with non-affiliated parties or companies. On submitting the user information through email, GoferGrocery maintains the security by ensuring the information is only distributed within the GoferGrocery group directly or indirectly. Instances of disclosure of information are:

  • We only provide the information to trusted partners on the basis of strict confidentiality agreements between GoferGrocery and companies who work on behalf of that. 

  • We believe it is necessary to share the information in order to investigate, prevent and tackle the action against illegal, suspected fraud and potential threats to safety. 

How we utilize your data

GoferGrocery gathers and uses data to empower dependable and helpful transportation, conveyance and different items and services. We likewise utilize the data we gather:

  • To improve the wellbeing and security of our user and services

  • For customer support

  • For innovative work

  • To empower interchanges to or between user

  • To give advancements or challenges

  • Regarding legitimate procedures

GoferGrocery does not offer or share your own data to outsiders for outsider direct showcasing purposes.

GoferGrocery utilizes the data it gathers for purposes including:

Providing services and features

GoferGrocery utilizes the data we gather to give, customize, keep up and enhance our items and services. This incorporates utilizing the data to:

  • Make and refresh your record.

  • Verify your identity.

  • Process or encourage installments for those services.

Offer, acquire, give or encourage protection or financing policies regarding our services.

  • Track the advancement of your trek or conveyance.

  • Empower highlights that enable you to impart data to other individuals, for example, when you present a compliment about a driver, allude a companion to GoferGrocery, split charges or offer your ETA.

  • Empower highlights to customize your GoferGrocery account, for example, making bookmarks for your most loved spots, and to empower speedy access to past goals.

  • Empower availability includes that make it less demanding for user with handicaps to utilize our services, for example, those that empower hard of hearing or in need of a hearing aide drivers to alarm their riders of their incapacities, permit just instant messages from riders, and to get blazing outing demand warnings rather than sound notices.

  • Perform inward tasks important to give our services, including to investigate programming bugs and operational issues, to lead information examination, testing and look into, and to screen and dissect use and movement patterns.

Cookies and third-party technologies

GoferGrocery and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.

Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. GoferGrocery utilizes treats and comparable advancements for purposes, for example,

  • Validating clients

  • Recollecting client inclinations and settings

  • Deciding the prevalence of substance

  • Conveying and estimating the viability of publicizing efforts

  • Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.

Choice and transparency

GoferGrocery gives the way to you to see and control the data that GoferGrocery gathers, including through:

  • in-app privacy settings

  • device permissions

  • in-app ratings pages

  • marketing opt-outs

You can likewise ask GoferGrocery to give you clarification, duplicates or revision of your information.


The Privacy Settings menu in the GoferGrocery Rider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from GoferGrocery. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.

Location information

  • GoferGrocery utilizes riders' gadget area administrations to make it simpler to get a sheltered, dependable excursion at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.

  • You can empower/incapacitate or change GoferGrocery' accumulation of rider area data whenever through the Privacy Settings menu in the GoferGrocery application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the GoferGrocery application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver amid your outing and connected to your record, regardless of whether you have not empowered GoferGrocery to gather your area data.

Notifications: Account and trip updates

GoferGrocery gives clients arrange status warnings and updates identified with your record. These warnings are an important piece of utilizing the GoferGrocery application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the GoferGrocery application.

Notifications: Discounts and news

You can empower GoferGrocery to send you push warnings about limits and news from GoferGrocery. You can empower/impair these notices whenever through the Privacy Settings menu in the GoferGrocery application.


Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. The iOS stage will caution you the first run through the GoferGrocery application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that ask. Android gadgets will advise you of the authorizations that the GoferGrocery application looks for before you first utilize the application, and your utilization of the application establishes your assent.

Updates to this policy

We may sometimes refresh this arrangement.

We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the GoferGrocery applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.

We urge you to occasionally survey this strategy for the most recent data on our protection rehearses. We will likewise make earlier forms of our protection strategies accessible for survey.

Data Deletion Policy


This sets out our policy for responding to requests for deletion of data under data protection law. This policy explains the rights of the data subject in relation to data deletion and the responsibilities of GoferGrocery in responding with such a request. 

Individual Rights 

An individual has the right to erasure, also known as ‘the right to be forgotten’. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing. 

When does the right to erasure apply? 

As stipulated in data protection law, individuals have a right to have personal data erased and to prevent processing in specific circumstances: 

    • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed; 
    • When the individual withdraws consent; 
    • When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
    • When the personal data was unlawfully processed; 
    • Where the personal data has to be erased in order to comply with a legal obligation.

    • What information does GoferGrocery retain? 

    • The GoferGrocery online system stores data about individuals in order to do GoferGrocery delivery services effectively. We store the name, e-mail address, gender, home address, mobile number and subsequent details of individuals in order to create a report, which is stored on our secure servers on a country basis. This data is stored and used in accordance with our Privacy Policy, which can be found at:

    • If consent is provided, personal data (including the above, plus address, telephone number and notes) may be stored in our CRM system for the purposes of contacting you regarding GoferGrocery news, products and promotions. 

    • How can data be deleted? 

    • If you have purchased a GoferGrocery delivery report directly from GoferGrocery, GoferGrocery acts as a data controller. In this case, we will delete the consent customer details (Details) upon request (via email to, upon closure of your account. 

    • If an organization purchases access to the GoferGrocery Online Account, GoferGrocery acts as the data processor and the customer acts as data controller. In this case, it is the responsibility of the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended. 

    • A user of the GoferGrocery Online Account, acting on behalf of their organization, can delete data from their online system whenever they wish. This data is deleted from the system immediately and cannot be recovered by any users or GoferGrocery employees after this point. 

    • Data which has been deleted or otherwise destroyed can not be recovered at any time. Sufficient warning is given to the account administrator before data is permanently deleted. 

    • Data may still remain in the systems back-up files, which will be deleted periodically. Information may be deleted from our CRM upon request to 

    • We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.